Frequently Asked Questions

 1. When will my order be shipped?

            Orders will be shipped within 1-2 business days, and you will receive an email with tracking information so that you can stalk your order’s whereabouts until it arrives at your front door. If only dating worked the same way.

2. Do you accept returns?

            Yes, we do. Unworn and unwashed, just stuff it back in the box and send it back within 14 days. You can read about our return policy here.

3. I ordered the wrong size. What do I do?

            You can exchange it for a different size. Just return the item to us with the completed form. More about exchanges can be found here.

4. What payments do you accept?

            We accept all major credit cards, but you can use PayPal, too. 

5. Do you ship outside the U.S.?

     We only offer shipping in the states at this time, but you can send us an email and complain. Make sure to sign up for our newsletter to get updates.

6. If Hatter House has one staff member, why do you use plural pronouns?

            Because I have a dream that Hatter House will grow much larger than myself. It will also turn green and break things, but that is just a dream.

 If you don't find an answer to your question here, please contact us.